Thank you for choosing the Ghiță App. We bring together, in real time, the most skilled tradespeople and the people who need a helping hand.
The document below sets out the Terms and Conditions (the contract) that apply to the relationship between us, as the owners of the Ghiță mobile App and of the website www.ghita.app, and you, as a user of our services.
Please read this contract carefully. It governs (i) the legal relationship between GHITAPP S.R.L. and Clients and (ii) the legal relationship between GHITAPP S.R.L. and Tradespeople. The legal relationship between a Tradesperson and a Client is not the subject matter of this contract.
1.1. GHITAPP S.R.L. is the owner and operator of the Website www.ghita.app and the provider of the services offered through the “Ghiță” mobile App, available on the iOS (Apple App Store) and Android (Google Play Store) platforms.
1.2. GHITAPP S.R.L. is a company organised and operating under the laws of Romania, with its registered office in Gornești, Mureș County, Romania, registered with the Trade Register (Registrul Comerțului) under no. J2024050232004, EUID ROONRC.J2024050232004, unique tax registration code (CUI) 51056200, date of registration: 19 December 2024. Official website: https://ghita.app.
2.1. These Terms and Conditions apply when you visit and use the Website www.ghita.app and when you use the Ghiță mobile App to request and/or offer professional services.
2.2. The Terms and Conditions below, together with the Policy on the processing of personal data (available at https://ghita.app/privacy), hereinafter referred to as the “Terms”, constitute the contract concluded between (i) GHITAPP S.R.L., as the owner of the Website and of the Ghiță mobile App, hereinafter referred to as “GHITAPP/We”, and (i) the visitors and users of the Website, (ii) Clients and (iii) Tradespeople.
2.3. These Terms are divided into 3 main sections: Section I – the general contractual provisions, applicable to visitors, users of the Website and users of the App; Section II – the special contractual provisions applicable to the relationship between GHITAPP and Clients; Section III – the special contractual provisions applicable to the relationship between GHITAPP and Tradespeople.
2.4. When you use the Website and the Ghiță mobile App, you are a beneficiary of our Services and you must comply with these Terms. You must read these Terms carefully and agree to them before using our Services. If you do not agree to these Terms, you may not use the Website or the Ghiță mobile App.
2.5. We reserve the right to limit access to the Website and the App for persons who breach these Terms.
2.6. This Contract expressly supersedes all agreements previously concluded between GHITAPP and you in connection with the Ghiță Services.
2.7. Your use of the Ghiță Services constitutes your acceptance of all the provisions of these Terms, as well as your acceptance of the Policy on the processing of personal data, which forms an integral part of these Terms.
2.8. By using the Website and the App, you expressly declare that: you have read these Terms, you agree fully and unconditionally to their clauses, you understand that compliance with the Terms is mandatory, and you consent to GHITAPP’s forms of communication and contracting in accordance with Art. 8.4 of this Section.
2.9. GHITAPP will ask you to express your agreement to these Terms through a specific action that amounts to unambiguous consent (e.g. ticking a specific box). By using the Ghiță Services and by ticking the relevant box, you give your express agreement to comply with all the clauses of these Terms and your express consent to the collection, storage and processing of personal data, as described in these Terms and in the Policy on the processing of personal data.
2.10. For any questions about the Terms, the Website or the App, please write to us at ghita@ghita.app.
2.11. The App will require updates in order to fix any errors, improve certain features, etc. By accepting the Terms and using the App, you agree to receive updates automatically. You can manage your updates from Google Play and the App Store.
In these Terms:
3.1. “Website” means our website www.ghita.app, owned by GHITAPP, from which you can download the Ghiță App for mobile devices;
3.2. “Ghiță App/App/Ghiță” means a computer program (software), including its graphical interface, that can be run on a mobile device. The App is available in the Apple App Store and the Google Play Store, can be downloaded from the Website, and its purpose is to put Tradespeople in contact with potential Clients;
3.3. “Subscription” means the monthly price that the Tradesperson agrees to pay in order to use the Ghiță App;
3.4. “GHITAPP/We” means GHITAPP S.R.L., as the owner of the Website and the App;
3.5. “Tradesperson” (“Meșter” in the Romanian version) means any natural or legal person acting for the purposes of their professional activity who creates an account in the Ghiță App and thereby enters into a contractual relationship with GHITAPP, being bound by the provisions of these Terms;
3.6. “Account” means the form of identification within the App, consisting of an email address and a password (or authentication via Google Sign-In, Apple Sign-In or Facebook Login), which allows the App to be used. The Account contains information about the User and the User’s history;
3.7. “Ghiță Services/Services” means the electronic services offered by GHITAPP to persons who use the Website and the Ghiță App. The Services include access to the Website and to the Ghiță App;
3.8. “Client” means any natural or legal person who uses the Ghiță App to search for Tradespeople and who requests price offers;
3.9. “GHITAPP–Client Contract” means the contract governing the relationship between GHITAPP and Clients, namely Section I and Section II of these Terms, including the Policy on the processing of personal data;
3.10. “GHITAPP–Tradesperson Contract” means the contract governing the relationship between GHITAPP and the Tradesperson, namely Section I and Section III of these Terms, including the Policy on the processing of personal data;
3.11. “Tradesperson–Client Contract” means the contract concluded between the Tradesperson and the Client, under which Tradespeople provide their services to the persons who initiate requests through the App. These Terms do not govern this relationship, as GHITAPP is a third party to the contractual relationship between the Client and the Tradesperson;
3.12. “Consumer” means any natural person who is not acting for commercial or professional purposes;
3.13. “App User” means Clients, Tradespeople and any other person who has created an account in the Ghiță App and who agrees to comply with the Terms.
4.1. As a rule, access to the App is permitted to any person who accepts the Terms and Conditions and meets the conditions set out in this section.
4.2. Exceptionally and for justified reasons, we have the right to restrict access for Users who act contrary to the law, morality or good faith and/or who could in any way harm GHITAPP or third parties.
4.3. Registration in the App and use of the App are permitted only to persons who are at least 18 years of age and have full legal capacity. By registering in the App, you confirm that you are at least 18 years old and have full legal capacity. GHITAPP does not knowingly collect personal data from persons under the age of 18.
4.4. If you use the App on behalf of another natural or legal person, you must be authorised to do so. Otherwise, you are liable for any damage caused to GHITAPP, Users or third parties.
4.5. Only persons who meet all the legal conditions and hold all the authorisations necessary to provide the services they wish to offer through Ghiță may act as Tradespeople. By creating a Tradesperson Account, you declare that you meet all these conditions.
4.6. If any of the conditions set out above is not met, you must immediately stop using the Ghiță Services.
4.7. The Ghiță App can be downloaded or accessed on most modern mobile devices that have an internet connection and run the Android or iOS operating systems.
5.1. The Ghiță Services consist of access to and use of the Website and the App. GHITAPP grants Users a personal, non-exclusive, non-transferable, revocable licence, which may not be assigned, to install and/or use the Website and/or the Ghiță App, intended exclusively for the Users’ own use and for accessing and using the information made available through the App. All rights not expressly granted by these Terms belong to GHITAPP and its licensors.
5.2. To use the Ghiță Services, you must register in the App and create an Account. When registering, you must (i) provide us with certain information so that you can be registered and (ii) accept the Terms and Conditions through a specific action that amounts to unambiguous consent (e.g. ticking a specific box).
5.3. To log in to your Account, you will use the email address and password registered when the Account was created, or you may log in via Google Sign-In, Apple Sign-In or Facebook Login.
5.4. You are under no obligation to connect to or use the App and/or the Website.
5.5. As a User, you are free to decide whether to accept or reject a request or an offer.
5.6. The Client’s acceptance of an offer is communicated to the Tradesperson through the App and results in the conclusion of a direct contract between the Client and the Tradesperson, a contract to which GHITAPP is not a party.
5.7. The Client may modify their request until the moment they receive the first offer from a Tradesperson.
5.8. A request made by the Client may be cancelled through the App until the Client accepts the Tradesperson’s offer. If the Client wishes to cancel their request after having already accepted the Tradesperson’s offer, they may do so by contacting the Tradesperson by telephone.
5.9. A Tradesperson may cancel an offer through the App only before the offer has been accepted by the Client. If the Tradesperson wishes to cancel their offer after it has already been accepted by the Client, they may cancel it only by contacting the Client by telephone.
5.10. The Tradesperson who accepts an offer estimates an initial price. It is possible that, after assessing the situation on site, the Tradesperson finds that the work is more extensive than presented by the Client and offers a higher final price.
5.11. If the Client accepts one of the various offers received, the other Tradespeople who sent offers will be notified through the App that the Client has accepted another offer.
5.12. The Client may leave a review of the work carried out, starting from the day after the date on which the work was scheduled to take place. Reviews may be given in the form of stars and/or by selecting a short description.
5.13. Any text published in the App must be in Romanian.
6.1. The Ghiță App provides an online communication space for persons who request and persons who offer professional services in various fields. GHITAPP, as the owner of the Ghiță App, does not provide services as a tradesperson to Clients and is in no way responsible for the services provided by Tradespeople.
6.2. The Client’s acceptance of the price offer creates a direct contractual relationship between the Tradesperson and the Client. GHITAPP is not a party to the legal relationships between the Client and the Tradesperson; accordingly, GHITAPP is in no way responsible if the Client and/or the Tradesperson fail to perform their contractual obligations. Furthermore, GHITAPP provides no guarantee and has no control over the legality and/or the provision of services by Tradespeople or over the ratings given by Users.
6.3. By purchasing our Services, the Tradesperson remains an independent third party in relation to GHITAPP and is in no way an employee or affiliate of GHITAPP.
6.4. The Tradesperson is solely responsible for the obligations arising from the provision of their services to Clients. The Tradesperson has exclusive responsibility for setting the prices they charge in exchange for the services provided, as well as the method of payment. GHITAPP in no way determines the prices of the services provided by Tradespeople and is merely a third party in the relations between Tradespeople and Clients.
6.5. GHITAPP is a third party to the contractual relationship between the Client and the Tradesperson. Accordingly, we are not responsible for the manner in which the Tradesperson provides services or for the quality of those services, and we provide no guarantee regarding the work carried out by Tradespeople. Any complaint you may have as a Client must be resolved directly with the Tradesperson.
6.6. Although we strive to provide a virtual space for finding trustworthy tradespeople, the responsibility for checking whether the Tradesperson is authorised to carry out economic activities and holds the certifications necessary to perform the work lawfully lies with the Client.
6.7. GHITAPP is not responsible for non-conforming performance or for losses suffered by the Client as a result of the services provided by the Tradesperson.
6.8. We emphasise that full responsibility for the information that must be brought to the attention of Clients under consumer protection legislation and other applicable regulations lies with the Tradesperson.
6.9. GHITAPP has no obligation to monitor the information presented by the Tradesperson or by Clients through the App, except where the law provides otherwise.
6.10. Users agree that GHITAPP does not control, directly or indirectly, the activity of Tradespeople.
6.11. Tradespeople may have access to certain personal data of Clients and undertake to comply with the legislation in force on the processing of personal data.
7.1. All content elements of the Website and the App (such as registered trademarks, logos, images, texts, graphic elements, audio and video files) belong exclusively to GHITAPP and our partners and are protected by intellectual property legislation. This content may not be copied, disassembled, modified, reproduced or published by any person without the prior written consent of GHITAPP.
7.2. For the duration of the contract, Users have a right to use those elements of the Website and the Ghiță App that are strictly necessary for the performance of these Terms.
7.3. We reserve all rights not expressly granted by these Terms.
7.4. GHITAPP does not claim and does not hold intellectual property rights in the content published by Users. All content published by a User remains that User’s property, and the User is solely responsible for the content used.
7.5. Users shall not infringe the rights of other Users of the Website and the App.
7.6. As a User, you must ensure that the content added through your Account does not infringe the intellectual property rights of others. You agree that we have the right, but not the obligation, to review, modify or delete the content of the Account or to restrict your Account if you breach this obligation.
7.7. By publishing content through the Website and the App, you grant us a worldwide, free-of-charge, non-exclusive and irrevocable right, unlimited in time, to reproduce and distribute the content you create in order to display it on the Website and/or in the App and to promote or distribute it on the social networks on which Ghiță has a page (Instagram, Facebook, YouTube, TikTok, LinkedIn, etc.).
8.1. The newsletter is the means we use to inform you by email about the Ghiță App, including the promotions and campaigns we run.
8.2. All newsletters are sent both directly by us and through specialised services (SparkPost/Bird), while respecting the security and confidentiality of the information.
8.3. Any User may consent to receiving the newsletters we send. Consent may be withdrawn at any time by accessing the unsubscribe link contained in the email.
8.4. By registering in the App, you agree that any communication concerning your contractual obligations and our legal obligations, including concerning the payment of subscriptions by Tradespeople, shall take place electronically, in particular through the App, through our use of the data associated with your Account. You agree that electronic communication through the App may be considered written communication. All messages sent through the App are deemed to have been delivered to the recipient at the moment they are sent.
8.5. By registering in the App, you agree that you may see advertisements and links to other websites and third-party resources in the App.
8.6. By creating an Account, the User may also consent to being contacted by GHITAPP’s partners for marketing and advertising purposes.
9.1. Any information provided, whether in writing or orally, in the communications between GHITAPP and Users during the term of the contract constitutes confidential information.
9.2. GHITAPP has access to the personal data that Users of the App and the Website provide in order to use our Services. Detailed information on how personal data are processed is provided in the Policy on the processing of personal data, available at https://ghita.app/privacy.
10.1. Any User has the right to delete their account and all associated personal data at any time.
10.2. The account can be deleted in the following ways:
- From the App: go to Settings → My account → Delete account;
- By email: send a request to ghita@ghita.app.
10.3. Upon receipt of the deletion request, we will completely remove the account and all associated personal data, except for the data we are required by law to retain (e.g. accounting documents – in accordance with the statutory retention periods). Deletion is confirmed within 30 days.
10.4. Account deletion is permanent and irreversible. All associated data, including the history of requests, ratings and messages, will be permanently removed.
10.5. In the case of Tradesperson Accounts with an active subscription, deletion of the account does not confer a right to a refund of the subscription already paid for the current month.
11.1. The Website and the App may contain external links (hyperlinks, banners) or references to other websites/platforms (Facebook, Instagram, LinkedIn, etc.) that are not owned by GHITAPP. The use of those websites/platforms is subject to their own specific terms and conditions of use, and GHITAPP is not responsible for their content.
11.2. No link to other sites/platforms may be construed as an approval or endorsement of them.
12.1. By creating and using the account, the User:
a) assumes responsibility for maintaining the confidentiality of the data associated with their Account and is fully responsible for the activity carried out through their Account. The User undertakes to provide accurate and complete information. The Account is personal and may not be transferred to or used by other persons without the express consent of GHITAPP. You must notify us immediately if you have reason to believe that someone else knows your login details or if you suspect that someone else is using your Account.
b) acknowledges that GHITAPP has no obligation to verify the accuracy of the information provided by the User.
c) acknowledges that GHITAPP is not responsible for the content published by Users or for the ratings published through the App.
d) agrees not to use the Website or the App in any way that could disrupt their operation or breach these Terms or the legislation in force.
e) agrees to respect good morals and to use civil language in communications within the App.
f) undertakes that any content originating from the User shall not be unlawful, obscene, threatening, defamatory or racist, shall not incite violence and shall not breach confidentiality or intellectual property rights. We reserve the right (but not the obligation) to remove such content.
12.2. GHITAPP provides access to the Website and the App on an “as is” and “as available” basis, without any warranty of any kind, express or implied. Our Services may be subject to limitations, delays and/or other problems inherent in the use of the internet. To the extent permitted by law, we shall not be liable for interruptions, connection errors, unavailability or malfunctions of the Website and the App.
12.3. To the extent permitted by law, we do not warrant that the Website or the App is free of viruses or other destructive programs.
12.4. We have the right to modify or remove various features of the App, in part or in full, at any time.
12.5. By using our Services, you agree to indemnify us and hold us harmless, to the extent permitted by law, in respect of (i) any breach of these Terms committed by you and (ii) any claim brought against us by a third party arising from your improper use of the Website and the App.
12.6. GHITAPP may refuse requests and cancel offers if there are well-founded suspicions as to their correctness or authenticity.
12.7. Users may not delegate or transfer to other persons any right and/or obligation relating to the use of the Services without the prior written consent of GHITAPP.
12.8. We have the right to use the Ghiță App for marketing purposes.
12.9. GHITAPP is not responsible for the offers published by Tradespeople through the App.
12.10. The User is responsible for all activities carried out through their Account, unless such activities were not authorised and the User was not negligent.
13.1. You may choose at any time to stop using the App by deleting your Account (in accordance with Art. 10 above).
13.2. We have the right to cancel the User’s Account and to terminate the contract unilaterally if:
a) you ask us to do so by email to ghita@ghita.app, within 30 days of the request being made;
b) we consider that you are in breach of any of the provisions of these Terms;
c) we suspect abusive use of your Account;
d) you publish content containing vulgarity, threats, incitement to violence, fanaticism, racism, discrimination, hatred or support for the suppression of fundamental rights and freedoms;
e) you publish content containing misleading or false information or information that may cause harm to others;
f) you publish spam, duplicate, unintelligible or meaningless content;
g) you publish content that incites breaches of the law, of good morals or of these Terms;
h) you disrupt or damage the App or the Website, or attempt to do so.
13.3. After the Account has been terminated, you will no longer be allowed to access the Account.
14.1. A party that proves that the non-performance of its contractual obligations is caused by any events beyond its control is released from liability under the conditions laid down by Romanian law. This release includes, without limitation: technical malfunctions of the App or the Website, viruses and internet connection errors.
14.2. If the event does not cease within 30 days of the date on which it occurred, either party has the right to notify the other party that the contract is terminated by operation of law, without either party being entitled to claim damages from the other.
15.1. The headings of the sections are inserted for reference purposes only and shall not affect their interpretation.
15.2. Failure by GHITAPP to exercise the rights conferred under these Terms shall not constitute a waiver of its rights.
15.3. If any of the clauses of these Terms is declared null and void, this shall not affect the validity of the other clauses. The parties shall make every effort to amend the clause in question while preserving the purpose of these Terms.
15.4. The law applicable to these Terms is Romanian law. If the parties fail to resolve their disputes amicably, the competent courts are those of Târgu Mureș.
15.5. By accepting these Terms, you consent to comply with them.
16.1. You have the right to use the Website and the App free of charge, solely for your personal and non-commercial use.
16.2. The use of the App is at your discretion and you are under no obligation to use it.
16.3. To use the Ghiță Services, you must register in the App and create an Account. When registering, you must provide us with: for natural persons – surname, first name, email, telephone number, the city and county in which you need the Ghiță services, a profile photo and a short description of yourself; for companies or other traders – surname, first name, email, telephone, company/trader name, tax code, Trade Register registration number, and the city and county in which you wish to access the services.
16.4. After registering your Client Account, you will receive an email with the information needed to confirm your Account.
16.5. After registering your Client Account, you can create requests for the services of Tradespeople. Your request will be accessible to the Tradespeople from your county who are registered in the App. The request must comply with these Terms and with good morals and must not contain contact details; otherwise, we have the right to remove your request.
16.6. As we are not a provider of the services specific to Tradespeople, we do not guarantee that offers will be sent in response to your requests. The use of the App is at your discretion and you are under no obligation to accept any offer.
16.7. Payment for the services provided by the Tradesperson is made in accordance with your direct agreement with the Tradesperson.
16.8. Before allowing any person access to your home, we recommend that you: (i) ask them to prove their identity and (ii) have a trusted person present while the work is being carried out.
16.9. The Client is responsible for giving the Tradesperson access to the place where the work is to be carried out.
16.10. Use of the Platform after the Account has been created amounts to acceptance of the updated versions of the Terms. We reserve the right to make changes to the Terms at any time. You are responsible for checking for any changes. If you do not agree with the changes, you must stop using the Website and delete your Account.
16.11. The Client’s rights and obligations may not be transferred without our prior written consent. You agree that we may transfer our rights and obligations, in whole or in part, without the Client’s prior consent, where we have a legitimate interest.
16.12. If you have any questions, suggestions or complaints, please write to us at ghita@ghita.app. We will reply no later than 30 calendar days after the date on which we receive complete information.
17.1. As a Tradesperson, you have the right to register in the App only if you are a professional holding the qualifications and authorisations required by law. By registering in the App, you declare that you meet these conditions throughout the entire period of registration.
17.2. By registering in the App, you acknowledge and declare that you are a person independent of GHITAPP and that you are not an employee or agent of GHITAPP.
17.3. Through the App, you have the opportunity to conclude contracts with Clients for the provision of your services.
17.4. As a Tradesperson: a) you are solely responsible for compliance with the legislation in force and with your contractual obligations in your relationship with the Client; b) you agree to use the Client’s contact details solely for the purpose of concluding a contract for the provision of services, and you will not provide Clients’ contact details to third parties.
17.5. When registering, you must provide us with: for natural persons – surname, first name, email, telephone number, the city and county in which you can provide services, your field of activity, a short description, a profile photo, your identity document and a photo of you holding your identity document; for companies or other traders – surname, first name, email, telephone, company/trader name, tax code, Trade Register registration number, the city and county in which you wish to provide services, your field of activity, a description and a profile photo.
17.6. After registering, you will be able to view the requests of Clients from your county and in your field of activity.
17.7. The creation of a Tradesperson Account must be validated by GHITAPP through identity verification. Approval or rejection is communicated by email. After your identity has been verified, the identity document and the photo of you holding it will be deleted from our database within 30 days of the Account being approved.
18.1. The services provided through the App may initially be used free of charge, namely: (i) for the first three offers accepted by Clients, in the case of natural persons, and (ii) for the first five offers accepted by Clients, in the case of companies/traders. From the fourth accepted offer (natural persons) / the sixth accepted offer (companies/traders) onwards, the services are available only upon payment of a monthly subscription of EUR 39 for natural persons and EUR 99 for companies/traders, VAT included. The invoice is sent by email after the payment has been confirmed. Payment is made in lei, at the exchange rate of the National Bank of Romania (BNR) on the date on which the service is requested.
18.2. The services must be paid for before access to them is granted.
18.3. As a Tradesperson, you accept and understand that you pay the subscription for the use of the App and that, by making the App available, we fully perform our contractual obligations.
18.4. The Tradesperson is obliged to update the Account details required for issuing the invoice.
18.5. The Subscription may be paid only online, by VISA or Mastercard bank card. Payment is made on a recurring basis, at the start of each new Subscription period. The recurring payment remains active until you choose to deactivate it. If, at the time of the recurring payment, there are insufficient funds in the bank account, access to the App will be restricted until the payment is made.
18.6. For payment, you will be redirected to the platform of the secure payment processor Netopia Financial Services SRL. Card information is processed exclusively by the payment processor. GHITAPP does not request and has no access to your card data. More details: https://netopia-payments.com/termeni-si-conditii-platitori/
18.7. GHITAPP is not responsible for additional costs incurred by the Tradesperson (e.g. currency conversion fees). The amount of the Subscription may be changed with 15 days’ notice. You have the right to withdraw by unsubscribing.
18.8. If you cancel your Tradesperson Account, the subscription amount already paid for the current month will not be refunded.
18.9. If the money cannot be collected on the due date, the Account will be suspended until the payment is made.
GHITAPP undertakes:
19.1. to give at least 15 calendar days’ advance notice of any change in the subscription price;
19.2. to put in place reasonable technical conditions for the Services to be used securely, without guaranteeing protection against cyber-attacks or other situations arising outside its control;
19.3. to use all due diligence to provide the Services continuously, except for planned interruptions or malfunctions caused by independent factors;
19.4. to block access to the Services in the event of major vulnerabilities, cyber-attacks or security incidents.
The Tradesperson undertakes:
20.1. to comply with the legislation in force when using the Ghiță Services. Abusive use of the App and/or the Website and any attempted fraud are prohibited;
20.2. to comply with these Terms and the applicable laws and to hold all the authorisations necessary to carry out their activity;
20.3. to create a single Account and not to allow third parties to use their Account. The Tradesperson must keep the Account details up to date and keep their login details confidential;
20.4. not to cause damage to GHITAPP, Clients or third parties;
20.5. to comply with consumer rights legislation;
20.6. to be liable to Clients and third parties for the quality and conformity of the services provided;
20.7. to declare their income and pay the taxes/duties/contributions due on the income earned;
20.8. to resolve Clients’ complaints within the statutory time limit.
21.1. GHITAPP is not liable for damage caused to the Tradesperson as a result of events beyond its control. GHITAPP’s liability for indirect loss or for damage caused by third parties is excluded.
21.2. The Tradesperson represents and warrants that they hold all the rights, approvals and authorisations necessary to provide the services.
21.3. The Tradesperson is liable for any damage suffered by GHITAPP as a result of: a breach of the Terms; abusive use of the Services; a breach of the law or of the rights of third parties.
21.4. The deletion of an Account will entail the deletion of all the information held in the Account, except for information retained in the legitimate interest of GHITAPP.
21.5. GHITAPP accepts no liability for: loss of profit; reduced sales volume; loss of contracts; damage arising from transactions between Tradespeople and Clients.
21.6. GHITAPP may transfer its rights and obligations, in whole or in part, without the Tradesperson’s consent, where it has a legitimate interest. The Tradesperson may not assign their rights and obligations without the prior express consent of GHITAPP.
22.1. If, as a Tradesperson, you wish to make a complaint concerning: a) failure to comply with the obligation of fairness and transparency; b) technological issues; c) restrictive measures – please email your complaint to ghita@ghita.app. The complaint will be examined free of charge, within a reasonable time. The outcome will be communicated by email.
22.2. If complaints cannot be resolved internally, the parties may resort to mediation services with impartial and independent mediators. Mediation is voluntary. If the parties do not resort to mediation, the competent courts are those of Târgu Mureș.
23.1. GHITAPP has the right to suspend and cancel the Tradesperson’s Account in the event of non-compliance with the Terms, with prior written notice stating the reason.
23.2. In the event of cancellation of the Account, GHITAPP shall send a written statement of reasons 30 days in advance, except where: a) it is under a legal obligation not to state the reasons; b) the Tradesperson has repeatedly breached the Terms.
23.3. We are not liable for damage relating to the restriction of the Account. After suspension/cancellation, the Tradesperson is not entitled to a refund of payments already made if the restriction occurred through their fault.
23.4. We have the right to suspend the Account: a) if the Tradesperson has a rating lower than 2 stars for a period of 5 days; b) in the event of complaints of theft or other criminal offences.
23.5. We have the right to cancel the Account if the Tradesperson has lost the right to practise their trade.
23.6. If the restriction is lifted, we restore access to the previously existing Account data.
24.1. GHITAPP may unilaterally amend these Terms, with written notice sent by email at least 15 days in advance.
24.2. After receiving the notice, the Tradesperson has the right to terminate the contract, subject to the obligation to pay the amounts owed.
24.3. Compliance with the notice period is not required in the case of amendments imposed by legislation or made in order to avert an imminent risk.
25.1. Upon termination, the Tradesperson must pay any outstanding costs owed to GHITAPP.
25.2. The contract may be terminated by the Tradesperson if they do not accept the amendments to the Terms, by notifying GHITAPP no later than 15 days after the amendments are communicated.
These Terms may be amended from time to time. Amendments apply from the moment they are published on the Website and in the App.
This version of the Terms and Conditions is available at: https://ghita.app/terms-conditions